Today we have two of the main Overwatch devs talking about player experience and behavior in the game and how they can make it better. Jeff Kaplan talked directly to the Korean community on the 3 new social systems planned that will tackle bad player behavior and try to minimize its impact and give players more control over their in-game social experience.
There’s also a minor mistake above that the OW community team pointed out and corrected:
We found a minor mistake from Jeff at [5:25]. Jeff incorrectly says: “A third system that will come either in the late summer or early fall of NEXT year”. This should be, “a third system that will come either in the late summer or early fall of THIS year.”
We then have Scott Mercer going over much the same topic over on the Overwatch forums, focusing more on what’s already been implemented and how the game has already improved, as well as talking in detail about reporting players and how important that aspect is:
Hello, everyone! Today I want to discuss many changes and improvements we’re making to create a friendlier place to play Overwatch and provide you with more control over your game experience. The Overwatch development team has formed a “strike team” to coordinate and execute all these efforts alongside our customer service teams, community team, and several other departments across Blizzard.
The core tool we rely on to identify bad behavior is the player report system. Recently we changed the in-game player reporting categories by removing the “Poor Teamwork” category and changing “Griefing” to “Gameplay Sabotage”. We made those changes to make it easier to correctly choose a report category that matches the bad behavior being reported.
Accurate in-game reports of bad behavior are the best way for you to help us improve community behavior, and we want to make sure that process is easy and clear for everyone. We also monitor our Overwatch social accounts for reports of players behaving badly, and we follow up on these reports with investigations and appropriate penalties.
I’ve seen many comments from players who think that their reports are meaningless, but we want to stress that they are actually very helpful and incredibly important to improving the Overwatch community. The in-game thank you messages we recently added let you know that the time you spend making a report is indeed making a positive contribution. Just this last week, we corrected an issue that prevented many players from receiving these messages, so players should now start seeing even more feedback about their reports. To further improve these systems, we’re doing a lot of exciting work to develop “machine learning” systems to assist in accurately identifying abusive chat and gameplay sabotage. These technologies will work together with player reports, empowering the community to quickly bring attention to bad behavior so that the appropriate steps can be taken to discourage or prevent future bad behavior from ruining others’ experiences playing Overwatch. These same systems will also protect players from false reports.
That being said, we recognize that anyone can have a bad day, and they might not even realize they are using abusive chat or acting negatively to their fellow players. To help players realize that other players have taken notice of their actions, we recently added in-game warnings to let them know they’re acting in a way that’s unacceptable to the Overwatch community.
Recently we provided another active tool to give you more control of your Overwatch experience: the ability to mark players as people who you don’t want to play with as a teammate. Our initial deployment of the feature only allows you to avoid two players, but we want to increase that limit over time as we become more confident that it doesn’t negatively affect matchmaking.
We’ve also made some changes to how we penalize repeat offenders for abusive chat. Repeat offenders used to be penalized with a silence, restricted from communicating with other players in the game, with each subsequent infraction incurring a longer silence duration. We’ve changed this so repeat offenders can now be suspended, and therefore unable to play Overwatch, for longer and longer durations. If someone continues to use abusive chat even after being warned, silenced, and suspended enough times, they’ve proven they do not want to be a positive member of the Overwatch community and will be permanently banned from playing Overwatch.
Going forward, we’re also really excited about some new social features we’ll make available in the summer. We’ll talk about those more when they’re closer to being ready for testing on the PTR, but they should give players even more ways to control their gameplay experience online. Thanks, everyone!